Mediate, tell, communicate

Telling cultural heritage today means making content, languages, and experiences accessible to increasingly diverse audiences.
Cultural accessibility: mediating, telling, communicating, is the online course, available at  This is one of the four distance learning courses that make up the training offer of

Like all training initiatives of the plan, the course starts from a methodological premise:

accessibility not only as a goal, but as a true design method , capable of guiding strategies and solutions in the construction of the cultural experience.

Designed for the staff of the Ministry of Culture, public administrations, and all professionals active in cultural places, the course offers

principles and practices for storytelling and interpretation of cultural heritage, aiming to improve the engagement of visitors and users in museums, archives, and libraries. At the center of the relational experience between cultural heritage and audiences is the conscious use of tools and languages that make engaging and active participation possible. Through a structured path, different aspects of the relationship with the public are explored: from the role of the

body , the first instrument of interaction with the cultural space, to the importance of words in building inclusive communication, up to the practices of mediation capable of fostering encounters between people, stories, and diverse heritages. In this horizon, ample space is dedicated to the themes of decolonizing perspectives and educational and mediation practices aimed at involving people with a migratory background, and an entire video lesson is dedicated to video-ludic language as a tool for learning and participation capable of approaching new audiences and stimulating innovative ways of fruition. The course program

The training proposal lasts a total of 5 hours and is delivered online asynchronously, through four video lessons and a multimedia course.

Living a body,

• video lesson with Roberto Casarotto and Valentina Tomirotti, moderated by Irene Balzani Using (well) words,
• video lesson with Fabrizio Acanfora and Vanessa Vaio, moderated by Irene Balzani Decolonizing perspectives,
• video lesson with Anna Castelli and Michela Perrotta, moderated by Elisabetta Modena Learning through play,
• video lesson with Mariarosaria Nardone and Matteo Pozzi, moderated by Elisabetta Modena Word and space,
• multimedia course with Irene Balzani and Elisabetta Modena At the end of the course, the issuance of an Open badge is foreseen, upon passing the final test.

 , is the last released of the four distance learning courses that make up the training offer of Personeper. Accessibility in cultural places . It complements introductory course , specialist course for architects and designers, and proposal aimed at reception and security staff, communication and educational services staff to improve the quality of the relationship with audiences. Participation mode

The course is available

from April 8, 2026 to June 30, 2026  on our e-learning platform   Access is free and open upon registration on the platform.

Different rights and license terms are explicitly stated.

Diversi termini di titolarità e licenza sono indicati esplicitamente.